Error log reports "createSnapshot(): Aborting createSnapshot (freezeCheck -16)" - Guardian OS 3.1.x and earlier

Version 1

    Snap shots are no longer being created.  The Snap server event log reports the following error:

     

    createSnapshot(): Aborting createSnapshot (freezeCheck -16)
    createSnapshot(): Aborting createSnapshot (freezeCheck -16)

     

    This information applies to the following Product(s):
    - Snap Server 4200
    - Snap Server 4400
    - Snap Server 4500
    - Snap Server 14000
    - Snap Server 15000

     

    This information applies to the following Operating System(s):
    - This information is not Operating System specific ---Solution--- This message indicates Snapshots from a version of Guardian OS prior to 3.2.  The customer needs to delete existing Snapshots and start fresh with Guardian OS 3.2019 SP1.

     

     

     

     

     

    entryID:8641