The SnapServer appears in Assist, but Initial Setup is grayed out. Why?
Assist relies on a BOOTP response from the SnapServer in order to configure (releases 2.0-2.2). Until the Assist program recognizes a BOOTP response, it will not allow the user to begin the configuration process.
In some networks, the BOOTP response can take several minutes to occur. This happens particularly in small, serverless networks. Until the Assist program gets this BOOTP response, it will not allow the user to begin configuration.
You can check for the BOOTP response by selecting the server and pressing the Status/Details button at the bottom of the server list. It will show the various methods of discovery under which the SnapServer has been located. Once BOOTP appears in that list, the button will become available, and the user can configure.
The 2.3 release of SnapServer code, scheduled for tentative release in June/July 2000, will include the ability to configure a SnapServer without TCP/IP or BOOTP. When this code is released it will be available for download at the <a href="http://www.snapappliance.com" TARGET="_top">Customer Support section</a>, under Download Software.