Mac Client Loses Connection To SnapShare After Client Goes To Sleep

Version 1

    Article expires: 2008-05-18 01:00:00

     

    Why does a Macintosh system drops the connection to the SnapServer whenever the MAC client goes to sleep?<br><br><b>This information applies to the following Product(s):</b><br>


    - SnapServer 1000<br>

    - SnapServer 1100<br>

    - SnapServer 2000<br>

    - SnapServer 2200<br>

    - SnapServer 4000<br>

    - SnapServer 4100<br>

    - SnapServer 4200<br>

    - SnapServer 4400<br>

    - SnapServer 4500<br>

    - SnapServer 12000<br>

    - SnapServer 14000<br>

    - SnapServer 15000<br>

    - SnapServer 18000<br><br><b>

     

    This information applies to the following Operating System(s):</b><br>
    - Please list Mac OSes

     

    ---Solution---

     

    The SnapServer requires constant acknowledgement from the Macintosh workstation in order to keep the connection alive. Putting the MAC into sleep mode would prevent it from sending acknowledgement packets, and therefore drop the connection.<br><br><p> To keep the connection, do not put the MAC into sleep mode. For a clean disconnect, unmount the Snap Server before allowing it to go to sleep.</p><br>