The SnapServer does not shut down when the power button is pressed

Version 1

    Article expires: 2008-05-18 01:00:00


    The SnapServer doesn't shut down when the power button is pressed.  Network and drive lights are active.<br><br><b>This information applies to the following Product(s):</b><br>

    - SnapServer 1000<br>

    - SnapServer 1100<br>

    - SnapServer 2000<br>

    - SnapServer 2200<br>

    - SnapServer 4000<br>

    - SnapServer 4100<br>

    - SnapServer 4200<br>

    - SnapServer 4400<br>

    - SnapServer 4500<br>

    - SnapServer 12000<br>

    - SnapServer 14000<br>

    - SnapServer 15000<br>

    - SnapServer 18000<br><br><b>


    This information applies to the following Operating System(s):</b><br>
    - This information is not Operating System specific




    <li>Press and hold the power button for 3-8 seconds and then release. The unit should shut down itself.</li>
    <li>You can go to the Web console.




    Go to http:\\\snap_ip_address\config\debug.


    Type in "power off 5" and press ok. The drive will then be shut down in 5 seconds.</li>
    <li>If it still won't shut down, pull the power cord and wait 1 minute before plugging it back in and try to power up then.</li>
    <li>In case the problem persists, contact Adaptec Technical Support for futher troubleshooting.</li>