Admin password not working in GUI, SSH or shares and will not reset with reset button

Version 1

    Overland Storage Confidential


    When unable to get into the unit using the admin username or password, the userlist.txt may be corrupted or a symbolic link to itself.  The reset button does not appear to correct this.  This has been observed on GuardianOS 5.2.056.


    You will need a serial null modem connection to the Snap. 


    While attached to the serial port using a terminal program such as HyperTerminal (capture the output)(115200, 8, N, 1 no hardware flow control) select TSERVER mode to boot into recovery.  Then run the following commands:



    "ls -l /mnt/pivot/flash"


    Verify if userlist.txt is a symbolic link to itself, ie it would display as


    lrwxrwxrwx 1 root admingrp    19 2009-12-29 11:48 userlist.txt -> /flash/userlist.txt


    If this is the case perform the following:


    "/mnt/pivot/bin/mv /mnt/pivot/etc/shadow /mnt/pivot/etc/shadow.bak"

    "/mnt/pivot/bin/mv /mnt/pivot/etc/shadow.old /mnt/pivot/etc/shadow.old.bak"

    "/mnt/pivot/bin/mv /mnt/pivot/flash/userlist.txt /mnt/pivot/flash/userlist.txt.bak"



    "reboot -f"


    The unit will then reboot.  After 5-7 minutes it should boot back into normal mode and you should be able to log in using the default admin name and password ("admin" / "admin").


    After resolving this issue - collect  a syswrapper, collect information about what customer was doing immediately prior and escalate the issue.  We are currently investigating this problem to determine root cause as it is not easily reproducible.


    Overland Storage Confidential