What is causing the SnapServer 18000 to not boot?

Version 1

    What is causing the Snap Server 18000 to not boot?

    This information applies to the following Product(s):

    - SnapServer 18000


    This information applies to the following Operating System(s):

    - This information is not Operating System specific


    ---Solution---

    During the early manufacturing cycles of the Snap Server 18000 there was a deviation in the manufacturing process on seven systems. SN# listed below:

    QCHCSA44800001
    QCHCSA44800002
    QCHCSA44800003
    QCHCSA44800004
    QCHCSA44800005
    QCHCSA44800006
    QCHCSA44800007

    The deviation was that the SATA Cable is not screwed down to mid-plane. Check the cable going from the RAID controller to the mid-plane. If needed ,reseat the cable at the mid-plane.