Norton 2005 marks files on GuardianOS as read only.

Version 1

    Norton 2005 marks files residing on a Guardian OS server as read only or hidden.


    This information applies to the following Product(s):

    - SnapServer 4200


    - SnapServer 4400


    - SnapServer 4500


    - SnapServer 14000


    - SnapServer 15000


    - SnapServer 18000


    - SnapDisk 10


    - SnapDisk 30


    This information applies to the following Operating System(s):

    - Windows 2000


    - Windows XP


    ---Solution---

    The workaround for this issue is to disable the Office plug-in that comes with the Norton 2005 software. Disabling 'Auto-protect' does not help nor does creating an exclusion for *.doc files.

    1. Start by opening the Norton console and clicking on 'Options'.
    2. Once you've click on options click on 'Miscellaneous' underneath the 'Other' box.
    3. Uncheck the box for enabling the Microsoft plug-in.

    Once this process has been followed Norton will no longer set Office documents to RO or Hidden. The change should be immediate but it is always possible a reboot of the client PC would be required or perhaps breaking any current connections to the
    Snap Server. Norton 2005 does not cause these issues with the SnapOS.