When trying to move media in the backup application or with a SCSI command line utility the error "invalid element address' is reported by the Operating System.
Note: You must upgrade to version 1.20 or higher before attempting the solution listed below.
Download and install NeoECenter from the ftp site.
Connect the NEOe to a PC running Windows using the serial cable (included with the NEOe).
On the menu bar, click on connect and select the comm port.
Settings are as follows:
Once connected select Configure->Set Defaults
Disconnect NeoECenter and reboot the NEOe
Try the backup application, or SCSI command line again, to insure the problem has been resolved.