NEO 2000e/4000e - invalid element address

Version 1

    Problem:
    When trying to move media in the backup application or with a SCSI command line utility the error "invalid element address' is reported by the Operating System.

    Solution:

    Note: You must upgrade to version 1.20 or higher before attempting the solution listed below.

    Download and install NeoECenter from the ftp site.
    ftp://ftp.overlandstorage.com/Utility/NeoECenter/
    Connect the NEOe to a PC running Windows using the serial cable (included with the NEOe).
    Start NeoECenter.
    On the menu bar, click on connect and select the comm port.
    Settings are as follows:
    115200
    8
    none
    1
    Once connected select Configure->Set Defaults
    Disconnect NeoECenter and reboot the NEOe

    Try the backup application, or SCSI command line again, to insure the problem has been resolved.