Backup Exec and HP Insight Management

Version 1

    Problem:
    Backups are failing with messages such as:
    An unknown error occurred on device "HP1"
    Hardware error on HP1
    All the diagnostics run on the drive pass successfully.

    Solution:
    If the server is a HP server, check if HP Insight Management is installed and running.
    Turn off the HP Insight Foundation Agents & HP Insight Storage Agents and try running the jobs that were failing.

    There may be a compatibility issue between Backup Exec, HP Insight Foundation Agents & HP Insight Storage Agents and the LSI Storport driver

    Below are 2 links to Symantec documents regarding the problem.

    http://seer.support.veritas.com/docs/312076.htm

    http://seer.entsupport.symantec.com/docs/305233.htm