Customer can connect to WebTLC when the library is in stand alone mode but can not connect to WebTLC when using a Library Partition Option (LPO) card or when the library is configured in a multi module configuration.
Check the external IP address of the NEO tape library to see if it is using an address on the 192.168.1.x network. Both the LPO card and multi module units use the 192.168.1.x network for inter-module / inter-partition communication. Using an external network address on this same network causes a conflict. The internal IP network can not be changed from 192.168.1.x. The only way to resolve this issue is to change the external network address to a different network.